ExplorersWeb Inc. :: Satellite Phones :: Thuraya

The Sim card is valid 1 year. $2 credit included. Annual renewal fee $5.

$0.42/min Thuraya Helpdesk

Free of charge Voice Mail

The Thuraya ECO SIM will only work for calls originating in the following countries:

Hard-to-reach destinations:
Inmarsat
Iridium

Calls to the following destinations are blocked and cannot be made using the Thuraya ECO SIM:

Account activation

▪ After receiving the SIM card, please contact team@humanedgetech.com for activation of the card and the actual phone number.

Account registration - IMPORTANT INFORMATION!

▪ The SIM card MUST be registered under the Thuraya network within 6 month of activation or it will expire. The SIM is registered when the satellite signal is picked up and the phone display show that it has registered.

Account Validity

▪ Account validity is extended by refill. Each scratch card has a corresponding credit validity period.
▪ Account remains on active status as long as account balance is within the credit validity period.
▪ Upon credit expiry, account enters into grace period. During the grace period, customer is given two months to refill his account to access Thuraya services. Incoming calls are possible.
▪ If account is not refilled within the grace period, it will enter the reactivation period. No calls are possible during reactivation period, except calls to 150 (prepaid account main menu). Customer is given four months to reactivate his account by paying US$5.
▪ If account is not reactivated, it will be deactivated from the system at the end of the reactivation period.

- 160 Units 12 months
- 80 Units 5 months

▪ Each scratch card has a corresponding credit amount which customer can consume within the credit validity period.
▪ Credit validity is cumulative. Maximum credit validity is 18 months.
▪ Upon credit expiry, balance in account will be reset tozero.
▪ Account can be refilled using normal Thuraya scratch cards available in various denominations, starting as low as 10 units.